Questions To Ask On The Initial Phone Call with Clients

The initial call can determine whether a client comes to see you or not. It’s your opportunity to impress!

Once you've taken necessary steps leading up to the call – such as emailing the client to confirm and rescheduling if necessary – below are questions you can ask on the call to start building a relationship with a prospective client.

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Questions to ask clients on the initial call

The most important thing to remember on the call is to ask questions that make the individual feel comfortable and heard.

Here are examples of questions you can ask:

Additional considerations

Reducing cancellations and no-shows

Scheduled an in-person first appointment? Hooray!

Cancellation / no-show rates can be high for the initial appointment. To avoid this, text or email clients a confirmation and, if possible, a reminder the day before!

Curious to learn more?

Grow Your Practice With Zencare!

We're looking for clinically excellent and compassionate therapists and psychiatrists to refer clients to. We'd love to learn about your practice!