Zencare x The Loveland Foundation Therapy Fund: Information for Providers

Updated: May 30, 2024 by Zencare Team

Zencare is proud to partner with The Loveland Foundation Therapy Fund to support Black women, girls and gender expansive folks seeking therapy.

Through their innovative voucher system, the Loveland Foundation Therapy Fund is able to financially support up to 12 therapy sessions with any provider of a client's choosing!

How to opt into the Loveland Therapy Fund

We encourage all Zencare providers who are open to or are currently serving Loveland Foundation Therapy Fund clients to indicate this on their profile!

Opt in to serve clients using Therapy Fund vouchers by selecting "Loveland Therapy Fund Clients" under "Clientele." This will set your profile to appear in searches for folks seeking to find a therapist who accepts vouchers from The Loveland Foundation’s Therapy Fund.

How to opt into the Loveland Therapy Fund for Clients in the Zencare Members Portal

Letter from The Loveland Foundation's Chief Executive Officer

May 21, 2024

Dear Zencare Therapist Directory Providers,

Greetings from The Loveland Foundation! We are excited to update you all on our Therapy Fund program’s growth and how clinicians can continue to support us!

Since its founding, The Loveland Foundation’s core program, the Loveland Therapy Fund, has provided over 152,000 hours of therapy sessions to Black women, girls, and gender-expansive individuals nationwide. We truly couldn’t have done it without the support of dedicated therapists like yourselves!

Each year, we financially support 5,000 Black women, girls, and gender-expansive individuals with up to 12 vouchers (valued at $120 each) for therapy sessions. As therapists listed on the Zencare directory, we want to share some program updates with you so you know how to support recipients of the Therapy Fund.

Our Therapy Fund participants have several options in selecting a therapist, and all of our directory partners are featured in our list of resources via our website and welcome materials. We have launched a new portal to streamline the client and payment experience. If a Therapy Fund participant decides to work with you, please see our abridged outline below for next steps.

[As of May 2024]

  1. Selection and Consultation: Participants will choose a therapist from a Directory Partners database and schedule a consultation.
  2. Discuss Payment Options: Confirm payment method (Self-Pay or Therapist-Pay) and ensure that the therapist has or creates a new Loveland Therapist Portal account for voucher reimbursement.
    a. Self-Pay: Participants pay out of pocket and are reimbursed by the foundation.
    b. Therapist-Pay: Therapists will invoice the foundation directly for all completed sessions.
  3. Registration and Profile Creation: Participants will send an email invite for therapists to register to the Loveland Therapy Portal. Therapists will be prompted to create a new profile or be forwarded if they have an existing one (See bottom of Step #5).
  4. Reconfirm Payment Method: Virtually reconfirm the chosen payment method upon registration (can NOT be switched later).
  5. Connect Portal Profiles: Participants will send a connection request within the portal to link accounts. Then therapists will confirm this request within the portal. (Be sure to provide participants with the same email you used to register.)
  6. Request Vouchers and Start Sessions: Participants will request voucher codes from Loveland. Therapists will create sessions within the portal using these voucher codes. After sessions are marked completed, submit for reimbursement via Self-Pay or Therapist-Pay (within 30 days). Repeat voucher requests as needed, up to 12 vouchers per participant, the maximum voucher support we provide.

For detailed instructions and materials, including videos, please don’t hesitate to email us at billing@thelovelandfoundation.org with any questions. Additional FAQ’s are available on our website. We really appreciate our partnership with Zencare and are excited to continue working together and prioritizing healing for Black women, girls, and gender-expansive individuals nationwide.

Thank you,
Sharlene Kemler
Chief Executive Officer, The Loveland Foundation

FAQ for Therapists

How does the voucher process work?

To receive vouchers a recipient must fill out the sign up/ Intake form via The Loveland Foundation's website. If approved each participant will receive 4 vouchers to start and are eligible for 12 total vouchers. The vouchers are sent to the recipient via email along with a deck overview fully explaining the voucher process and payment request form to be submitted by the provider. Each voucher is worth up to $120. The participant gives the deck which contains the payment request form to their therapy provider. After the session the provider then submits the invoice through the form with the voucher number. Once processed the provider is paid directly by The Loveland Foundation.

Who can accept Loveland Vouchers?

Vouchers can be used with any licensed therapist in the United States that chooses to accept them and if a therapist does not accept them we do offer direct reimbursement to all recipients of Loveland Vouchers. We can provide directories as a resource when looking for a therapist, however please note we do not provide therapists and/or schedule sessions on recipients’ behalf.  Clinicians under the supervision of a licensed therapist can accept vouchers as long as the client is aware that the therapist is in the process of obtaining their license. During invoice submission, please include the name and license number or NPI number of the supervisor.

Individuals that are under the supervision of a licensed therapist can accept vouchers as long as the client is aware that the therapist is in the process of obtaining their license. During invoice submission, please include the name and license number or NPI number of the supervisor.

Does Zencare membership require accepting Loveland Vouchers?

As a Zencare member, you have complete freedom to set your own session rates and payment options. While we encourage Zencare members to accept Loveland Vouchers as a form of session payment, either in part or in full, it is not required. Opting in to this program is an optional way to increase your practice visibility and serve Loveland Foundation clients.

Where can I go for more information?

Therapists can direct any questions to: billing@thelovelandfoundation.org. More FAQ can be found here!