SimplePractice: Review, Features, and FAQs

Interested in trying out SimplePractice? Claim a free, 30-day trial using this unique link especially for the Zencare community!

Deciding which billing and software tool is right for your practice takes time and careful consideration. If you're considering SimplePractice – but not sure it’s the best fit for your practice – read on for our comprehensive guide.

Also check out our guide to two of the most popular billing and software management platforms, SimplePractice versus TherapyNotes. And once you’ve gotten a good overview, take a peek into which tools your colleagues prefer, and why!

This guide has been reviewed and confirmed by SimplePractice as of January 2019.

What is SimplePractice?

SimplePractice is a healthcare practice management software with a dedicated client portal.

It is designed for healthcare professionals of all kinds and offers tools including scheduling, billing, and notes.

What's included in a SimplePractice Plan?

SimplePractice offers two different plans, Essential and Professional.

The Essential plan includes most, but not all, of the below features. Features that are only included in the Professional plan are marked accordingly.

Documentation

SimplePractice gives you a variety of options for documenting your clients’ treatment.

Image courtesy of SimplePractice

Image courtesy of SimplePractice

Billing & Invoicing

SimplePractice can help you manage billing, invoicing, and payments through both individuals and insurers.

Scheduling

SimplePractice offers scheduling tools for both you and your clients.

Client Portal

SimplePractice offers a secure, dedicated client portal through which your clients can individually manage all of the following:

Image courtesy of SimplePractice

Telehealth

Mobile Features

Image courtesy of SimplePractice

How much does SimplePractice cost?

SimplePractice plans start at the Essential plan, which is $39 per month. This plan has all the features of SimplePractice, except for:

The Professional plan costs $49 and includes all SimplePractice features. The Professional for Groups plan also costs $49 per month, with each additional clinician costing $29 per month.

Telehealth through SimplePractice costs $10 per month per clinician.

You can try out SimplePractice with a free, 30-day trial using this unique link for the Zencare community!

Is SimplePractice HIPAA compliant?

Yes, SimplePractice is HIPAA compliant. (You can find more details about their privacy and security practices here.)

How to log into SimplePractice

You can find the SimplePractice login at https://secure.simplepractice.com/users/sign_in.

SimplePractice reviews from the Zencare community

SimplePractice is the platform of choice for the Zencare community! In a survey we conducted of 100 therapists in Rhode Island, New York City, and Boston, over one-third (34%) use SimplePractice, making it the number one preferred billing and software management platform for therapists in our network.

Here's what our therapists have to say about why they prefer SimplePractice:

The SimplePractice platform is interactive, aesthetically well-designed, and easy to use

“I've tried several other PMS systems out there and I think Simple Practice is superior by far.

The software is easy to use, very interactive and pleasant to the eye. Additionally, the staff are friendly and helpful and are always rolling out improvements.

I 100% recommend this software. It takes care of all my private practice needs!” - Dr. Sarah Karytko, psychologist in Brookline, Massachusetts

“The defining feature/reason I chose Simple Practice over other practice management software options was their fully electronic intake process.

It is an indispensable value – as a group practice with six clinicians, there is no way we could manage our current client volume with our old paper form and data transcription process.” - Kristen Acciari, Licensed Clinical Social Worker in Warwick, Rhode Island

The SimplePractice app is fast, and integrates into phone-based calendars

“I like and use the mobile app for Simple Practice all the time. It allows me to quickly check on any pending items/documents, etc.

I can send and receive secure instant messages from clients and they can alert me to things like when they are running late. I can process payments through the mobile app if needed.

I can check on and alter my basic calendar as well. I rely on the interface between the computer app and the mobile app to make my work easy and information accessible.” - Dr. Ruben Hopwood, Licensed Psychologist in East Cambridge, Massachusetts

SimplePractice customer service is supportive and easy to reach

“I have interacted several times with customer support and have found them responsive and generally helpful. They check back in and follow up until you have an answer and solutions whenever possible to your needs.” - Dr. Hopwood

“Very accessible via phone, email, and now online chatting. Everyone is very helpful, pleasant and always answers my questions.” - Dr. Karytko

More guidance for choosing your practice management tool

Still not sure which billing and practice management platform is right for your practice? Get honest, firsthand insight on cost, ease of use, and overall experiences from our survey of 100 therapists in the Zencare community.

And if you’re starting or looking to grow your private practice, and want to join a supportive community of vetted providers, join the Zencare therapist network.

When you join Zencare, you can ask questions via our active email list-serv, build a professional online presence, and receive referrals for clients who are a great fit your practice! Schedule a free call with our Therapist Success Team today to learn more.

You can try out SimplePractice with a free, 30-day trial using this unique link for the Zencare community!


This is part of our series on choosing the best billing and practice management software for your needs. For further reading, visit our reviews of Office Ally, TheraNest, and TherapyNotes. We also have a guide to choosing the right therapy billing + practice management platform for you.